At Zenplus Private Limited, we see training as not just a process but a significant pillar of our success. We believe that our team is the heart of our mission and, therefore, invest in their constant growth and development, empowering them to reach their full potential. Through continuous learning, we aim to build not just skills but also the courage and confidence needed to drive our mission forward.

Every second matters in saving lives, which is why we prioritize in-depth training that prepares our workforce to respond immediately and deliver critical care with compassion and excellence. Our comprehensive training programs are tailored to enhance worker skills, boost efficiency, and meet the highest standards of medical care. From EMTs and ambulance drivers to call center and back-office staff, we ensure all our employees are equipped with the knowledge and expertise needed to respond to emergencies effectively.

At Zenplus, learning is an on-going process and excellence is our benchmark. We don’t just train employees, we transform professionals into lifesavers willing to make a difference when it matters most. Join us to create a safer, healthier future together.

Key Training Initiatives

1. Drivers/Helpers Foundation Training

Orientation to HR policies, ethical practices and workplace expectations along with training in vehicle maintenance, safe driving and GPS usage. Advanced driver training for extreme conditions, basic emergency responses, mobile app training are also provided for seamless operations.

2. EMTs (Emergency Medical Technicians) Foundation Training

Focused on patient assessment, vital sign monitoring, BLS/ALS emergency care, trauma and maternal response, and quality compliance. It also includes disaster management, CDC coordination, and ambulance operations with equipment use, hygiene, and inventory management through mobile apps.

3. Call Dispatch Centre (CDC) Training

It comprises lessons on call quality management and effective communication to improve response times. Tools for minimizing escalations and managing feedback through improved decision-making and conflict resolution are also provided.

4. Back Office (BO) Training

Comprehensive program covering company policies, vision, and mission to ensure employee alignment and operational efficiency. Soft skills and innovative training sessions are also included to enhance communication, problem-solving, and adaptability in a fast-paced environment.

Additional Training Programs

Refresher Training (Biannual)

Conducted twice a year for ambulance crews to reinforce their essential skills, update them on new medical protocols, and ensure continuous growth and improvement in emergency response.

Soft Skills Training

Focused sessions to enhance communication skills, teamwork, collaboration, and adaptability, equipping employees to work effectively across varying situations and conflicts.

Innovation Training

Workshops designed to foster creativity, problem-solving, and quick-thinking skills, encouraging employees to contribute fresh, innovative ideas and embrace a culture of continuous growth and improvement.

Our Benefits

Seamless Coordination

We ensure excellent coordination between our medical staff and hospitals, reducing potential time wastage and delivering quick emergency care.

Rapid Response

All our employees are highly trained and skilled to swiftly respond to medical emergencies and ensure high-quality patient care.

Comprehensive Care

Our professionals ensure complete pre-hospital care, such as bleeding control, CPR, airway management, and patient stabilization.

Efficient Transport

We transport patients swiftly and safely to the nearest hospital ensuring timely medical care and continuous support both during transit and upon arrival.

FAQs

1. Who is eligible for the training programs conducted by Zenplus Private Limited?

Our training programs are tailored to specific roles and available to all employees, including EMTs, drivers, back-office staff, and call center executives. Additionally, we also conduct specialized programs such as First-Tesponder Training at various locations, empowering people with basic emergency response skills to help save lives.

2. How often is the refresher training program conducted?

Our refresher training program is conducted every six months for ambulance crew members to reinforce their skills while simultaneously updating them on new medical protocols.

3. How are these training programs delivered?

Our training programs are delivered by experienced and skilled professionals in the form of sessions, workshops, and even hands-on simulations.

4. How is refresher training different from foundation training?

Foundation training is designed mainly for new employees and focuses more on initial skill building, whereas refresher training reinforces those skills and is conducted biannually for experienced staff.

5. Are mobile applications and GPS usage a part of the training?

Yes, mobile applications and GPS usage are essential parts of the training program, mainly for ambulance crew members such as EMTs and drivers. These sessions help them navigate routes efficiently, manage medical inventory, and ensure seamless coordination during emergencies.

Training