Delay in reaching an appropriate health facility is one of the significant reasons contributing to high neonatal mortality and maternal mortality. This is mainly due to the lack of readily available and affordable transport facilities, inaccessibility or distance for which people fail to access institutional health services. Under the Janani Shishu Suraksha Karyakram (JSSK), pregnant women and infants are entitled to free transfers from home to hospital, inter-facilities transfers in case of referral and transport from the hospital to home. Zenplus provides this service by partnering with the various state governments and the National Health Mission.

This service is provided for one year from delivery, enabling safe transportation even for infant vaccinations. The ambulance service offers first aid to the patient and transports them to the nearest community health centre or government hospital.