Mobile App Privacy Policy

Last updated: November 22, 2022

This Privacy Policy describes our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions
For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service. Users’ phone number is the Account number.
Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
Application means the software program provided by the Company downloaded by You on any electronic device, named Jeevan Doot.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to HEALTHCARE LIMITED, Sunshine Tower, 23rd floor, Senapati Bapat Marg, Dadar(W), Mumbai, MH.-400013, India.
Country refers to Maharashtra, India.
Device means any device that can access the Service, such as a computer, a cellphone, or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Location Data is any information that identifies the location of the user.
Service refers to the Application and the Ambulance assigned to the user.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service, or to assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and using Your Data

Types of Data Collected

User Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Name: Identifies the user for ambulance dispatch.
Phone Number: Used for communication with the user during dispatch.
Date of Birth: Helps determine the user’s age for more informed communication and dispatch procedures.
Email ID: Used to share updates and feedback post-dispatch. This field is optional.
Blood Group: Communicated to the hospital for arranging blood in case of an emergency. This field is optional.
Donate Blood: Indicates the user’s willingness to be contacted for blood donation campaigns. This field is optional.
Ayushman Bharat Card No: Unique ID for availing special hospital facilities or concessions. This field is optional.
Ration Card Number: Unique ID for availing special hospital facilities or concessions. This field is optional.
Aadhar Card No: Unique ID for availing special hospital facilities or concessions. This field is optional.

Usage Data
Usage Data is collected automatically when using the Service.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use,.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Location data
We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company’s servers and/or a Service Provider’s server or it may be simply stored on Your device. This information will help with computing distance between you and the ambulance assigned to you.
You can enable or disable access to this information at any time, through Your Device settings.

Health Data
We use this information to dispatch the right type (Advanced Life support / Basic life support) of Ambulance during an emergency. The data capturing is optional and You can choose not to provide the data.

Use of You User Data collected
The Company may use Data collected for the following purposes:

This text outlines how user data is used and managed in relation to a service. Here’s a structured version of the use cases for user data:

Service Provision and Monitoring: Data is used to provide and maintain the service, including monitoring usage.
Account Management: Data is utilized to manage user registration and provide access to service functionalities as a registered user.
Contract Performance: User data is required for the development, compliance, and performance of purchase contracts or other agreements related to the service.
Communication: Contacting users via email, phone, SMS, or push notifications for updates or communications related to functionalities, products, services, or security.
Marketing Communications: Providing information on news, special offers, or events related to goods or services similar to what the user has previously purchased or enquired about, unless the user opts out.
Request Management: Managing and attending to user requests.
Business Transfers: In case of mergers, acquisitions, or other business transfers, user data may be used or transferred as part of these processes.
Other Purposes: User data may also be used for data analysis, identifying trends, evaluating promotional campaigns, and improving services, products, marketing, and user experience.

We may share Your information in the following situations:

With Service Providers: Data shared for monitoring, analyzing service use, or contacting users.
For Business Transfers: Data shared or transferred during mergers, sales, financing, or acquisitions.
With Affiliates: Data shared with affiliates (parent companies, subsidiaries, joint ventures) under the same privacy policy.
With Business Partners: Data shared with business partners to offer products, services, or promotions.
With Other Users: Information shared in public areas may be visible to all users and publicly distributed.
With Your Consent: Data disclosed for specific purposes only with user consent.

Generic Privacy Policy

Zenplus Health Care Ltd. recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on www.zhl.org.inand other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy. We reserve the right to change this policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.

Generic Privacy Policy

When you visit the website, we may collect the following data:

Your IP address.
Your contact information and email address.
Other information such as interests and preferences.
Data profile regarding your online behavior on our website.
We may collect demographic information about you.

Why We Collect Your Data

We are collecting your data for several reasons:

To better understand your needs.
To improve our services and products.
To send you promotional emails containing the information we think you will find interesting.
To administer or otherwise carry out ZHL’s obligations in relation to any agreement that the visitor may have with ZHL.
To anticipate and resolve problems with any goods or services supplied to the visitor.
To customize our website according to your online behavior and personal preferences.
To allow the visitor to subscribe to RIL’s news alerts.

Sharing of information with third-parties

We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online registration process, payment processors, or transactional message processors. Some vendors may be located outside of India.
We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests it. Or, we might also share information when we are investigating potential fraud.
We may share information with any successor to all or part of our business. For example, if part of our business is sold, we may give our customer list as part of that transaction.

Safeguarding and Securing the Data

We are committed to securing your data and keeping it confidential. We have done all in its power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.

Our Cookie Policy

Once you agree to allow our website to use cookies, you also agree to use the data it collects regarding your online behavior (analyze web traffic, web pages you spend the most time on, and websites you visit). The data we collect by using cookies is used to customize our website to your needs. After we use the data for statistical analysis, the data is completely removed from our systems. Please note that cookies don't allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you.

Links to Other Websites

Our website contains links that lead to other websites. If you click on these links Zenplus Health Care Ltd. Shall is not held responsible for your data and privacy protection. Visiting those websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the website you go to from our website.

Restricting the Collection of your Personal Data

At some point, you might wish to restrict the use and collection of your personal data. You can achieve this by doing the following:

When you are filling out the forms on the website, make sure to check if there is a box that you can leave unchecked, if you don't want to disclose your personal information. If you have already agreed to share your information with us, feel free to contact us via email and we will be more than happy to change this for you. We will not lease, sell or distribute your personal information to any third parties unless we have your permission. We might do so if the law forces us. Your personal information will be used when we need to send you promotional materials if you agree to this privacy policy.

Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Email - contactus@zhl.in
Address - Sunshine Tower, 23rd floor, Senapati Bapat Marg, Dadar, Mumbai, Maharashtra 400013
Phone - +91 22 61785000

Jurisdiction

If you choose to visit the website, your visit and any dispute over privacy are subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India. The courts in Mumbai shall have jurisdiction on the legal disputes.

Copyright Policy

As a general rule, this website does not collect Personal Information about you when you visit the site. You can generally visit the site without revealing Personal Information, unless you choose to provide such information.

Site Visit Data

This website records your visit and logs the following information for statistical purposes your server's address; the name of the top-level domain from which you access the Internet (for example, .gov, .com, .in, etc.); the type of browser you use; the date and time you access the site; the pages you have accessed and the documents downloaded and the previous Internet address from which you linked directly to the site. We will not identify users or their browsing activities, except when a law enforcement agency may exercise a warrant to inspect the service provider's logs.

Email Management

Your email address will only be recorded if you choose or you register on this website. It will only be used for the purpose for which you have provided it and will not be used for any other purpose, and will not be disclosed to anyone else or to third party, without your consent.

Collection of Personal Information

If you are asked for any other Personal Information you will be informed how it will be used if you choose to give it. If at any time you believe the principles referred to in this privacy statement have not been followed, or have any other comments on these principles, please notify us. Our contact details provided on 'Contact' page. Note: The use of the term "Personal Information" in this privacy statement refers to any information from which your identity is apparent or can be reasonably ascertained. This contents of this website may not be reproduced partially or fully, without due permission from Zenplus Health Care Limited. If referred to as a part of another publication, the source must be appropriately acknowledged. The contents of this website can not be used in any misleading or objectionable context.