Today, many state governments provide a range of healthcare services to their residents, including ambulances, mobile medical units, telehealth services, dispensaries, and information on various government schemes. To access these services, individuals can contact a toll-free number. The efficient management of call centres is critical to ensuring timely query resolution and effective service delivery.
Zenplus brings extensive expertise in establishing and managing call centres, ranging from 10-seat setups to 500-seat operations. We have successfully handled over five crore calls. Our proficiency includes understanding service requirements, designing IT infrastructure, and setting up control rooms equipped with CAD systems and trained personnel to deliver seamless service.